Contact
Send the account team a message
Questions about opening an account, verification, funding or how the platform works go through one secure channel — this form.
Write to us
Your message
Give us the account or transaction you are asking about only after you sign in, and never include your credentials.
Contact form
Two fields are enough to start — we will pick the thread up from there.
Other ways to reach us
Most questions are answered faster without a message at all.
- Open a support ticket — sign in requiredSigned-in users raise and follow their own support requests inside the dashboard.Sign in to open a ticket
- Self-service answersThe help centre covers getting started, accounts, funding, trading and security.Open the help centre
- Account opening questionsWhat changes between a demo account and a real account, before you register.Compare account types
- Press and company informationUse this same form to reach the team about company, press or website questions.Write your message in the form
Messages are handled through the same secure channel as account communication.
Security
Before you write
A short note that keeps your account safe while you ask for help.
Account numbers belong inside the dashboard
For questions about your own account or a specific transaction, include your account number only after you have signed in through the secure dashboard. Do not put it in a message that starts before you are signed in.
Never send credentials by message
Do not include your password, sign-in codes or verification codes in any message. They are entered only in the sign-in and verification screens of the platform.
Risk warning
Risk warning: Trading financial instruments involves significant risk and may not be suitable for everyone. The value of investments can go down as well as up, and you may lose the capital you invest. Past performance is not a reliable indicator of future results. Consider your financial situation and risk tolerance before trading.