Help
Help centre
Answers about opening an account, demo and real accounts, funding, trading and security — and the right route when the answer is not here.
Questions
Frequently asked questions
Open a question to read the answer. Every answer points at the screen or route where it happens.
Getting started
Opening an account and finding your way in.
How do I open an account?
Start at the registration form, choose the account you want and complete the details it asks for. Legal entity and account-agreement details are presented during registration and in your account agreement.
Open an accountWhat do I need for verification?
Identity verification is part of the path to real-money trading. What is needed is shown inside your account as you go through the verification step.
Can I try the platform first?
Yes. A demo account runs on virtual funds and is kept separate from real balances, so you can learn the workflow before depositing.
Compare demo and real accountsWhere do I log in?
Use the sign-in page for the web platform — the same credentials open the platform on any device you sign in from.
Go to sign inAccounts
Demo, real and the details behind them.
What is the difference between demo and real?
A demo account operates with virtual funds for practice. A real account uses your own deposited funds, and outcomes carry actual financial consequences.
See account typesCan I have both?
Yes. Demo and real accounts sit behind the same login, and practice state is kept separate from real balances.
Where do I see my account number?
Account details, including your account number, appear on the dashboard after you sign in.
Open the dashboardFunding
Deposits, withdrawals and the record behind them.
How do I deposit or withdraw?
Funding runs through the Wallet area after you sign in. Verification is applied where it is required before a withdrawal is processed.
Open the walletWhere is my transaction history?
Every deposit and withdrawal is recorded in the Wallet, so you can review what was requested and what completed.
Open the walletDo deposits go to a specific account?
Funds are held on your active account, as stated in the wallet when you make a transaction.
Trading
Orders, positions and the numbers behind them.
How do I place an order?
Use the order ticket in the trading terminal: choose the instrument, side, order type, volume and price, then send the order.
Open the trading terminalWhat are positions and pending orders?
Open positions and working orders are listed in the terminal, each with its current state and result shown alongside it.
How do I work out position risk?
Use the calculator to work out position size and the risk attached to an order before you send it.
Open the calculatorWhere are instrument specifications?
Spreads, contract size, lot steps and swap values are published per instrument in the platform's instrument panel.
Read the trading rulesSecurity
Passwords, credentials and your own records.
How do I reset my password?
Use the forgot password flow on the sign-in page and follow the steps it shows there.
Go to sign inShould I ever share my credentials?
No. Never send your password or sign-in codes to anyone, and never include them in a message or a support request.
Where are account changes recorded?
Notices and activity records in your account show the changes made to it, so you can review them after you sign in.
Promotions & referrals
Offers, referral links and partner activity.
Where do I see current offers?
Offers available to your account are listed in the promotions area, with their terms shown before you take part.
See promotionsWhere is my referral activity?
Referrals linked to your account and the activity recorded against them appear after you sign in.
See the partner programmeSupport
Still need help
Two routes cover everything that needs a person rather than an answer.
Risk warning
Risk warning: Trading financial instruments involves significant risk and may not be suitable for everyone. The value of investments can go down as well as up, and you may lose the capital you invest. Past performance is not a reliable indicator of future results. Consider your financial situation and risk tolerance before trading.